Designjet 500 woes


i have imac c2d running osx 10.6.8. connected have hp designjet 500 24" inkjet printer connected via usb. prints fine, except every single time refuses print @ correct size. example, have set document @ a1 size (594mm x 840mm) in indesign cs5. on page have placed keyline box 1mm inside document (measuring 592mm x 838mm. have placed 5mm in (584mm x 830mm). via page setup, it's set print a1 no border. pdf of file created indesign no crop marks , no bleed. printing via acrobat pro 9.5.5. again, page setup set a1 - 59.40cm x 84.00cm. in print box, preview shows page size of 59.373cm x 83.996cm. measure, have selected "shrink printable area" not affect size of print - shows being printed @ 100%. when print, outer of 2 keylines (positioned 1mm inside print area) not show @ reason, print area less a1. inner keyline (situated 5mm inside print area) shows either side chopped off @ top , bottom it's printing @ least 10mm short. - if have same sort of setup me, presuming it's sort of driver/software issue, use proper spec prints. hopefully, makes sense. well, me, anyway... thanks.
 



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